StreetECHO aims to amplify citizen voices and support stakeholders in engaging communities in city street matters. The toolkit complements existing online toolkits for citizen participation in shaping cities by focusing on capturing the needs, perceptions and values of diverse citizens when it comes to urban streets.


The rationale behind the toolkit’s development is rooted in the fundamental principles of epistemic justice. It seeks to bring citizen perspectives and knowledge to the forefront, harness collective intelligence, and encourage community deliberation that acknowledges differences in needs, perspectives and experiences. To achieve this goal, the toolkit uncovers both individual and collective voices, bringing these together to highlight the diverse ways in which streets are used and valued by people.


In alignment with this approach, the StreetECHO toolkit was designed and developed to provide a platform for communities to easily map their perceptions and experiences of urban streets and street transformations. The toolkit is openly accessible and can be utilised by a multitude of stakeholders, including practitioners from both the public and private sectors, community groups and researchers. It serves multiple purposes, particularly aiding in the initial phases of proposed street transformations and post-intervention assessments. It was designed to address the following challenges:

Understanding how different groups utilise, perceive and experience streets and street transformations

Enhancing effective and inclusive citizen engagement in the planning and decision-making processes for street interventions and transformation

Painting a comprehensive picture of street usage, perceptions and experiences

Encouraging street users to provide place-specific suggestions for improving their streets and supporting street change

Highlighting the diversity of needs, values and viewpoints concerning streets and street transformation

StreetECHO consists of three interconnected online tools that work together to create a multi-faceted picture of citizen perceptions of streets and street transformations, and to generate constructive dialogue and deliberation. The toolkit components are as follows:

The StreetECHO Survey tool, an accessible, multi-language data collection survey and mapping tool that captures individual views of street transformation.

The StreetECHO Data tool, an open data visualisation tool that presents in real time and in an interactive manner the data collected through StreetECHO Survey.

The StreetECHO Workshop tool, an online protocol that guides facilitators through a framework for running community workshops focused on gathering collective views and generating dialogue on street transformation

Aggregated across the three different tools, the StreetECHO toolkit has the following features:

Respondents are guided through a series of questions to assess perceptions and use of streets and perceptions of street transformations.

Respondents can map their perceptions by selecting and pinning streets on an interactive map.

Responses and visualised, tracked and communicated in real-time and in an accessible and interactive manner.

Demographic data is collected from respondents to understand and compare how different groups utilise and perceive streets.

Citizens are engaged in dialogue over street transformations through an interactive, guided workshop that further explores the survey data.

Data can be collected at any time and in any location, either through desktop or mobile devices, without the need to download any software. This is made possible through the toolkit’s development using ArcGIS (ArcGIS is a software suite developed by ESRI).

Considering these functionalities and specificities, StreetECHO was developed through a strong emphasis on usability and accessibility, particularly considering those with limited technical or digital skills. StreetECHO’s visual aesthetics, user interface and overall structure prioritise user-centric design and accessibility, ensuring the toolkit can be utilised both by those with more advanced technical knowledge as well as by non-experts of all ages and backgrounds.

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